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Terms of Service

Effective September 14, 2026

1. Agreement to Terms

SparkReception is a brand operated by F5 Management, LLC, a Wyoming limited liability company ("SparkReception," "we," "us"). By using sparkreception.com or engaging our call-answering service, you agree to these terms. If you're agreeing on behalf of a business, you're confirming you have the authority to do so.

2. Description of Service

SparkReception provides an AI-powered call answering and reception service, configured and managed under your own business's name. This includes discovery, prompt and voice configuration, integration with your calendar and tools, ongoing quality review, and monthly reporting, within the limits of the plan you choose.

3. Client Responsibilities

4. Service Availability

We work to keep the service available and performing well, but we don't guarantee uninterrupted or error-free operation. Planned maintenance or third-party platform issues may occasionally affect availability.

5. Fees & Payment

Plans are billed monthly in advance to the payment method on your account, at the price shown for your plan when you subscribe. Each plan includes a set number of call minutes per month. Minutes beyond that are charged at the per-minute rate shown on your plan, from prepaid credit on your account. There is no setup fee and no long-term contract.

Monthly plan fees are non-refundable, including partial months and any included minutes you don't use. Prepaid credit you've added for extra minutes or AI credits can be refunded on request, less anything already used.

6. Intellectual Property

SparkReception retains ownership of its own service configuration, prompts, and tooling. You retain ownership of your brand, business information, and customer data at all times.

7. Confidentiality

We treat business and customer information you share with us as confidential, and use it only to deliver and improve the service for you.

8. Limitation of Liability

To the extent permitted by law, SparkReception is not liable for indirect, incidental, or consequential damages arising from use of the service. Our total liability for any claim is limited to the fees paid in the three months preceding the claim.

9. Termination

You can cancel your plan at any time from your account. Cancellation takes effect at the end of the billing month you've paid for, and service continues until then. We may suspend or end service for non-payment or for use that breaks these terms.

10. Text Messaging

Program: SparkReception request updates. When you request a call back on sparkreception.com and tick the optional texting box, you agree to receive text messages from SparkReception at the mobile number you provide, about that request. Examples: a note that we tried to call you, or a reminder of a call you booked with our team. We do not send marketing or promotional texts through this program.

How to opt in: tick the optional texting box on the contact form at sparkreception.com. The box is never ticked for you, and you can submit the form without it.

Message frequency varies, typically one to three messages per request. Message and data rates may apply.

To stop: reply STOP to any message. You will receive one message confirming you have opted out, and no further messages. For help: reply HELP, or contact us at hello@sparkreception.com or (239) 373-6222.

Consent to receive text messages is not a condition of any purchase. Mobile carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle your mobile number and consent.

11. Governing Law

These terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

12. Contact

Questions about these terms: hello@sparkreception.com or (239) 373-6222.