Privacy Policy

Effective September 14, 2026

1. Overview

SparkReception is a brand operated by F5 Management, LLC, a Wyoming limited liability company ("SparkReception," "we," "us"). This policy explains how we collect, use, and protect information through sparkreception.com, through the AI call-answering service we deliver on behalf of our clients, and through text messages we send to people who ask for them. It applies to website visitors, people who contact us, and callers whose calls are handled by a SparkReception-powered line.

2. Information We Collect

• Contact form submissions: name, business name, phone number, email address, any message you send us, and whether you agreed to receive text messages, with the date and time you agreed.
• Call data: for businesses we actively serve, calls answered by our AI agents are recorded and transcribed, along with metadata such as caller number, time, and duration.
• Text message data: if you agree to receive text messages, your mobile number, the messages we send you, and any replies, including opt-out requests.
• Basic website logs: standard server logs (IP address, browser type, pages visited). We do not use advertising or cross-site tracking cookies.

3. How We Use Information

We use this information to respond to inquiries, deliver and improve the call-answering service, route calls appropriately, send text messages you have agreed to receive, and produce reporting for the businesses we work with. We do not sell personal information.

4. Call Recording & AI Disclosure

Calls handled by a SparkReception AI agent are recorded and transcribed for quality and service delivery. Every caller is told at the start of the call that they are speaking with an AI assistant and that the call is recorded. Recording disclosure follows the law of the jurisdiction the call is placed in, including two-party consent states.

5. Text Messages

You can choose to receive text messages from SparkReception by ticking the optional texting box on our contact form. It is never ticked for you, and you do not have to tick it to submit the form or to buy anything from us.

If you agree, we send text messages about the request you made, for example to tell you we tried to call you or to remind you of a call you booked with our team. Message frequency varies, and is typically one to three messages per request. Message and data rates may apply.

Reply STOP at any time to stop receiving messages. We will send one message confirming you have opted out, and nothing after that. Reply HELP for help, or contact us at hello@sparkreception.com or (239) 373-6222.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories of information described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Third-Party Processing

Our call-handling technology runs on a third-party conversational AI platform, which processes call data on our behalf under its own security and confidentiality commitments. We do not share your information with third parties for their own marketing purposes. Text messaging opt-in data and consent are never shared, as described in section 5.

7. Data Retention

Contact form submissions, call records, and text message records are kept only as long as needed to deliver the service or as required by law, and can be deleted on request. We keep a record of your texting consent and any opt-out for as long as we need it to show we respected your choice.

8. Your Rights

You can request access to, correction of, or deletion of your information at any time by emailing hello@sparkreception.com.

9. Security

We use reasonable administrative and technical safeguards to protect information in our care. No method of transmission or storage is completely secure, and we can't guarantee absolute security.

10. Changes to This Policy

We'll update the effective date above if this policy changes materially, and post the revised version here.

11. Contact

Questions about this policy: hello@sparkreception.com or (239) 373-6222.